In this policy, “us”, “we” or “our” means Workforce Assist Australia PTY LTD “Workforce Assist” and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)).

At Workforce Assist, we are committed to safeguarding the privacy of our users. This privacy policy applies to all personal information provided to us and all personal information stored on the Workforce Assist website (www.workforceassist.com.au), web application and mobile applications (collectively known as ‘Services’) owned and operated by us as set out in this policy.

  1. Personal Information
    • When used in this policy, the term “personal information” has the meaning given to it in the Privacy Act 1988 (Cth) (Privacy Act) and includes any information that we collect that personally identifies you or you are reasonably identifiable from.

  2. Personal Information Collected

    3. The type of personal information we may collect from you includes, but is not limited to, the following:

    • names and addresses;
    • details regarding gender and marital status;
    • dates of birth and phone numbers;
    • email details;
    • remuneration details;
    • superannuation details;
    • tax information;
    • profession, occupation or job title;
    • job qualifications and history;
    • computer IP addresses; and
    • any additional information relating to you that you provide to us directly through our websites or indirectly through use of the Services.


    If we are providing you with additional products and services, the types of personal information we may collect from you may include, without limitation:

    • group certificates, payslips, and other income or earnings information;
    • proof of identity documentation, such as passports, drivers licenses and birth certificates;
    • financial information, including but not limited to, home loans, credit cards, vehicle loans and personal loans;
    • utility bills including internet services;
    • health and life insurance policy statements;
    • information relevant to your lifestyle options including but not limited to, health and fitness information, entertainment services and mobile services.
    • information relevant to your financial needs and objectives;
    • information relevant to your assets and liabilities, income and expenses;
    • information relevant to your investment preferences and attitude or tolerance to risk;
    • any other information provided for the purposes of providing additional products and services.

  3. Cookies and Statistical Analysis

    4. The Services use cookies. When you use the Services, certain information may be recorded for statistical purposes. Such information enables us to improve our products and services. The information that may be recorded includes information regarding your:

    • server address;
    • domain name;
    • date and time of visit;
    • previous websites visited;
    • browser type and operating system; and
    • location data;

  4. How Personal Information is Collected

    5. We collect your personal information directly from you unless it is unreasonable or impractical to do so.
    We do this in ways including:

    • by way of dealing with you in person;
    • over the telephone;
    • through the Services (including details entered upon registration for use of the Services or use of any of the template documents) or email server; and
    • through customer feedback or survey forms


    We may also collect personal information from a third party where you have consented to the personal information being provided by the third party (for example, where an employer provides information about one of their employees to the Services for the purpose of using our services).

  5. Purpose of Collecting, Holding, Using and Disclosing Personal Information

    6. The primary purpose for which we collect information about you is to enable us to perform our business activities, functions and services and to provide customer service effectively. We collect, hold, use and disclose your personal information for the following purposes:

    • to provide the Services to you;
    • to allow third parties to provide additional products and services to you, upon your request;
    • to provide you with information about our existing and new products and services (including for direct marketing purposes);
    • to communicate with you including by email, mail or telephone;
    • to manage and enhance our products and services;
    • to personalise and customise your experience with our products and services;
    • to verify your identity;
    • to provide as part of business data to third parties if you have authorised us to do so;
    • to investigate any complaints about, or made by, you;
    • to investigate any suspected breach of any of our terms and conditions or unlawful activity engaged in by you; and
    • as required or permitted by any law.

    We may also disclose personal information to third parties, upon your authorisation, for the purposes of providing additional products and services to you.
    If you do not provide us with the personal information described in this policy:

    • we may not be able to provide you with information about products and services that you requested;
    • we may not be able to provide you with the products or services you requested;
    • we may be unable to tailor the content of the Services to your preferences and your experience of the Services may therefore not be useful.

    Personal information collected for marketing purposes may be communicated to a third party where you have consented to the personal information being provided to the third party (for example, agreeing to provide information for directed marketing, including but not limited to, discounts, offers and promotions).

  6. Direct Marketing Materials

    7. We may use personal information for direct marketing reasons, including updating you on our latest products, services and news. These communications may be sent in various forms, including mail, SMS or email, in accordance with applicable marketing laws.
    You can opt out of this service at any time by using any of our unsubscribe mechanisms or by contacting clientservices@workforceassist.com.au

  7. Disclosure of Personal Information

    8. We may disclose your personal information to:

    • our employees, related bodies corporate, contractors or external service providers for the operation of the Services or our business, fulfilling requests by you, and otherwise provide products and services to you;
    • our existing or potential agents, business partners or joint venture entities or partners;
    • specific third parties authorised by you to receive information held by us; and
    • the police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator.

  8. Storage & Security of Personal Information

    9. While we take all reasonable steps to ensure the security of our system, we cannot provide any guarantee regarding security of the personal information and other data transmitted to the Services and we will not be held responsible for events arising from unauthorised access of your personal information.
    We allow you to access your information at any time to keep it accurate and up to date. You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the Services. Please notify us immediately if there is any unauthorised use of your account by any other Internet user, or any other breach of security relating to your account at clientservices@workforceassist.com.au.

  9. Links

    10. The Services may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website. Third party websites are responsible for informing you about their own privacy practices and policies.

  10. Access to and Correction of your Personal Information

    11. If you wish to verify or correct any of the details you have submitted to us, you may do so by contacting us via clientservices@workforceassist.com.au. You have the right to access the information which we hold about you and for corrections to be made to this information.
    Our security procedures mean that we may request proof of identity before we reveal personal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your email and password.

  11. Contact Us

    12. Any questions or concerns that you have regarding this Privacy Policy or a breach of the Privacy Act should be directed to clientservices@workforceassist.com.au
    Once we receive a complaint, whether it is in writing or verbal means, we will endeavour to commence an investigation as soon as practicable. The investigator will endeavour to determine the nature of the breach and how it occurred. We may contact you during the process to seek any further clarification if necessary. We will also contact you to inform you of the outcome of the investigation and where a breach is found we will discuss your concerns and outline options regarding how they can be resolved.,span>
    We will aim to ensure that all questions and concerns are resolved in a timely and appropriate manner.
    f you are not satisfied with the outcome of your complaint, or require further information on privacy, you are entitled to contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

  12. Privacy Policy Amendment

    13. From time to time, we may review and update our Privacy policy. Revised versions will be updated on the Services.

Privacy Policy